Frequently Asked Questions
Sizing
What sizes do the poncho towels come in?
OnDay Poncho+ Towels come in four sizes to fit the whole family:
- Ponchito — Littles (ages 3–6)
- Poncho — Kids (ages 6–10)
- Poncho Grande — Tweens & Teens
- Poncheron — Adults & Tall Teens
Visit our size chart for exact measurements and fit guidance.
How do I know which size to order for my child?
- Ponchito — best for little ones ages 3–6
- Poncho — best for kids ages 6–10
- Poncho Grande — best for tweens and teens
- Poncheron — best for adults and tall teens
If your child is between sizes or growing fast, we recommend sizing up. Check the size chart for exact measurements.
Can the whole family match?
Yes! We make matching designs across all four sizes — Ponchito through Poncheron — so the whole crew can coordinate at the beach, pool, or wherever the adventure takes you.
Materials & Quality
What are the poncho towels made from?
Our poncho towels are made from OEKO-TEX® certified fabric — independently tested and certified free from harmful substances. The terry fabric is soft, highly absorbent, and quick-drying.
What does OEKO-TEX® certified mean?
OEKO-TEX® is an independent certification that tests every component of a textile — threads, buttons, and dyes — for harmful chemicals. It means what touches your family's skin has passed strict safety standards.
Are your ponchos eco-friendly?
We produce in small batches intentionally — it reduces overproduction waste and means each design gets real attention. We use OEKO-TEX® certified materials and keep our product line focused rather than churning out quantity. Eco-friendly to us means making things worth keeping for a long time.
Product Features
Do the poncho towels have pockets?
Yes — every OnDay Poncho+ Towel includes a front pocket. Perfect for keys, sunscreen, a snack, or your phone while you're on the go.
Do they have a hood?
Yes, all of our poncho towels include a hood — great for keeping hair out of your face after swimming or shielding little ones from the sun while they dry off.
Are they quick-dry?
Yes. In warm weather, most poncho towels dry in 20–40 minutes. They're lightweight and pack down small, so they won't weigh down your beach bag or backpack.
Care Instructions
How do I wash my OnDay poncho towel?
Machine wash cold with like colors. Tumble dry low. Do not bleach or iron. The less heat, the longer the design and fabric will last.
Will the design fade over time?
With proper care — cold wash and low heat dry — the designs hold up well over many seasons. Avoid bleach and high dryer heat, which are the main causes of fading in printed terry fabrics.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times and costs are calculated at checkout based on your location.
Do you ship internationally?
Shipping options and availability are shown at checkout. If you don't see your country listed, feel free to contact us and we'll let you know what we can do.
Returns & Orders
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unused and in their original condition. Customers are responsible for return shipping costs unless the item is defective. To start a return, contact us here.
Can I exchange my poncho for a different size?
Yes — exchanges follow the same guidelines as returns. Items must be unused and in original condition within 30 days. Reach out to us to get the process started.
Can I change or cancel my order?
We process orders quickly, so changes aren't always possible once placed. Contact us immediately if you need to make a change and we'll do our best to help before it ships.
