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Refund policy
30-Day Quality Guarantee :
We stand behind the craftsmanship of our towel ponchos. If you receive a defective or damaged item, we’ll replace it free of charge within 30 days of delivery.
We stand behind the craftsmanship of our towel ponchos. If you receive a defective or damaged item, we’ll replace it free of charge within 30 days of delivery.
What’s Covered
Our warranty covers:
- Stitching defects
- Material flaws (e.g. fabric tearing prematurely)
- Faulty seams or finishing
What’s Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage due to misuse, neglect, or improper washing (e.g., bleach use, high heat drying)
- Fading or pilling over time
Claim Process
To file a warranty claim:
- Contact us at info@onday.shop with your order number, photos of the defect, and a brief description.
- If approved, we’ll send a replacement (subject to availability) or offer a store credit/refund if out of stock.
